Docs intelliBuilt User Guide
    Troubleshooting

    Common issues and the fastest way to move forward.

    Use this page when something does not look right in intelliBuilt. These are the most common user-facing issues and the most likely reasons behind them.

    Workspace Issues

    I do not see my workspace

    • Indexing may still be running.
    • You may be signed into the wrong account.
    • The workspace may have been shared with a different user or group.
    • The workspace may have been deleted.
    Try this: Refresh Home, check notifications, and confirm you are using the correct account.
    Query Issues

    Query results are empty

    • The term may not exist in the indexed content.
    • The workspace may not have finished indexing yet.
    • The query may be too specific.
    Try this: Broaden the search phrase, check that the workspace has finished building, and verify that the expected pages are in the workspace.
    Sign-In Issues

    I do not see Google sign-in

    • Google sign-in may not be enabled for this environment.
    • The app may not be configured with a Google client ID.
    • Your browser may still be using stale page assets after a deployment.
    Try this: Refresh the page, open a private window once, or confirm the environment supports Google sign-in.
    AI Issues

    I do not see AI Fixes

    • Your plan may not include AI Fixes.
    • The feature may not be enabled for your environment.
    • The page may not have enough recent audit context yet.
    Try this: Open the latest saved audit for the page first, then look for the AI Fixes action there.